Frequently asked questions
Ordering, delivery, storage and product information from the Mac’s team.
Everything you need before ordering.
Can’t find your answer? Call the shop and speak with the team.
Call 045 431149Order at least two shop-opening hours before your chosen collection slot. Early morning slots close for booking on the previous open day.
Choose collection or local delivery at checkout, then select one of the available dates and time slots shown.
Online orders are card-only. Cash, pay by phone, bank transfer and cheque are not available at checkout.
Delivery costs €3 on orders below €40 and is free from €40. The collection minimum is €5.
Free home delivery over €40 is available in Newbridge and surrounding villages. Delivery outside these areas can be arranged by calling 045 431149.
We do not make substitutions without speaking to you. If an item is unavailable, we will contact you.
All allergy and ingredient information is available on request in store. If you have a specific allergy concern, contact us before ordering.
Use or freeze fresh meat within 24 hours of purchase. Keep frozen products at −18°C and thaw fully in a refrigerator before cooking. Cooking times vary by product and appliance.
Please give at least 24 hours’ notice for cancellations. Call the shop as soon as possible and we will help.
If a product is damaged or soiled, contact the shop within 24 hours of the original purchase. Refunds or replacements are handled in store or by phone and require the original product to be returned.